Shipping & Returns

Shipping

• Most orders are shipped by USPS Priority mail. Please provide your mailing address or P.O. Box.
• Saddles and saddle pads are shipped by UPS. Please provide a physical address for these items.
• Contact us as soon as possible in regards to damaged packages.

Custom Orders

• We are happy to custom make most of the items shown here. Please contact us for more options and delivery time.
• Custom orders are not returnable.

Saddle Orders

• Upon receiving your saddle shipment please inspect the box for damage.
• When trying out your saddle we ask that you use a clean blanket against the fleece and avoid damaging the saddle in case you need to return it.
• Please notify us before returning a saddle
• Saddles must be repackaged to avoid damage for return shipments

Returns

• Pleas contact us within five days of receiving your order if you would like to make a return. The item must be returned in new (unused) condition. We will credit your card, minus shipping cost, when we receive your return shipment.
• Please return the item in suitable packaging to prevent damage.
• No returns are accepted on CDs or DVDs that are opened.
• No returns are accepted on food items.
• No returns are accepted on custom orders.